Many leaders and team members shy away from giving negative feedback. It's awkward, it can be perceived as confrontational, and there's the fear of demotivating or damaging relationships.

Leaders often find themselves caught in a paradox: the more they strive to control, the less they actually achieve. The relentless pursuit of perfection, the instinct to micro-manage, and the comforting illusion of being indispensable can, ironically, stunt both individual and organisational progress.

Effective communication often tops the list of leadership traits. However, beneath the speeches and directives, a crucial skill is frequently overlooked: active listening.